Overview
Set up a professional multi-agent WhatsApp customer support system with ticket management, canned responses, SLA tracking, and CRM integration.
What's Included
Multi-Agent Dashboard Setup
Department Routing
Ticket Management System
Canned Response Library
SLA Configuration
CSAT Survey Setup
CRM Integration
Helpdesk Integration
Agent Performance Reports
Training & Documentation
Our Process
Discovery Call
We understand your business goals, challenges, target audience, and current setup through a detailed discovery call.
Strategy & Planning
Our team creates a customized strategy document with clear objectives, timelines, and deliverables for your project.
Implementation
We execute the plan with precision — building, configuring, testing, and optimizing every element of the solution.
Launch & Training
We launch the solution, provide comprehensive training to your team, and ensure everything runs smoothly.
Optimize & Support
Post-launch, we continuously monitor performance, make data-driven optimizations, and provide ongoing support.
Why Choose Akestech for WhatsApp Customer Support Setup?
Platform Experts
Deep specialization in WhatsApp with hands-on experience across 100+ projects.
Fast Delivery
Streamlined processes and experienced team ensure quick turnaround without compromising quality.
Data-Driven
Every decision backed by data and analytics. We focus on metrics that matter to your business.
Dedicated Support
Personal account manager, regular updates, and quick support via WhatsApp & email.
Frequently Asked Questions
The WhatsApp Business API supports unlimited agents. We set up role-based access with proper routing and assignment rules.
Yes, we integrate with HubSpot, Zoho, Salesforce, Freshdesk, Zendesk, and custom CRMs via API connections.