01
Process Audit
Every manual workflow mapped and ranked by hours saved and error cost, so automation effort goes where it pays.
Ops Automation
Remove the manual work between your systems.
Operations automation for commerce businesses: order and inventory workflows, catalogue synchronisation, reconciliation, reporting and exception handling — built so your team stops copying data between tools.
25 hrs
Saved every week
100+
Processes automated
99%
Reduction in manual data entry
24/7
Monitoring and alerting
Direct answer
Operations automation replaces manual work between the systems a commerce business runs on. It covers order routing and status sync, inventory synchronisation across channels, catalogue and pricing updates, reconciliation of payments, orders and stock, automated reporting and dashboards, exception alerting, and integrations between ERP, WMS, CRM, marketplaces and the store. AKESTECH designs, builds and maintains these workflows, typically removing 20 or more hours of manual work per week from an operations team.
What you get
Everything included, end to end.
02
Workflow Automation
Order routing, status updates, tagging, invoicing and fulfilment triggers run automatically across systems.
03
Data Synchronisation
Inventory, pricing, catalogue and customer data kept consistent across every channel and system.
04
Reconciliation
Automated matching of orders, payments, settlements, fees and stock, with variances flagged rather than silently absorbed.
05
Reporting and Dashboards
Scheduled reports and live dashboards that replace manual spreadsheet compilation every morning.
06
Exception Alerting
Failures, delays and anomalies detected and escalated immediately instead of being discovered at month end.
Priorities
Automating what pays first
Not every manual task deserves automation; some are cheaper done by hand. The process audit maps every workflow and ranks it by hours consumed, error cost and customer impact — so the build order follows return, starting where payback is fastest.
- Workflow inventory — Every manual process mapped with its real time cost.
- Impact ranking — Hours, errors and SLA risk scored into one build order.
- Quick wins first — High-volume, rule-based flows delivering value in weeks.
- Honest exclusions — Low-value tasks left manual, with the reasoning documented.
Engineering
Workflows built like systems
Fragile scripts fail silently and get abandoned. Production workflows carry triggers, data validation, retries, logging, monitoring and human escalation paths — the engineering that lets automation run unattended without becoming a liability.
- Defined triggers — Events, schedules and webhooks firing flows deterministically.
- Validation and retries — Bad data quarantined, transient failures retried, nothing lost silently.
- Monitoring — Every flow watched with alerts firing in minutes, not month-end.
- Escalation paths — Humans looped in exactly where judgment is required.
Ownership
Rollout your team trusts
Automation fails socially more often than technically: teams bypass systems they do not trust. Parallel runs, documentation and training build confidence — and ongoing maintenance keeps every workflow current as tools, volumes and processes change.
- Parallel running — Old and new processes side by side until the new one proves out.
- SOPs and runbooks — Every workflow documented for the people who operate it daily.
- Team training — Operators taught to monitor, handle exceptions and request changes.
- Continuous upkeep — Monitoring, fixes and extensions as systems and scale evolve.
How we work
From audit to compounding results.
01
Audit
We map every manual process, quantify the hours and error rates, and rank them by impact.
02
Design
Target workflows designed with triggers, data flow, failure handling and human escalation paths defined up front.
03
Build
Automations built with proper error handling, retry logic, logging and monitoring rather than fragile scripts.
04
Roll Out
Deployed in stages with parallel running, so the old manual process remains available until the new one is proven.
05
Maintain
Ongoing monitoring, fixes and extensions as your systems, volumes and requirements change.
FAQ
Questions clients ask us.
Whatever is high volume, rule-based and currently causing visible delay or errors. For most commerce businesses that is inventory synchronisation, order routing, status updates, reconciliation and daily reporting. We start with an audit that ranks every manual process by hours saved and error cost, then build from the top.
Most operations teams recover 15 to 25 hours a week, though the larger benefit is usually error reduction. A single prevented oversell, missed reconciliation or delayed exception alert can be worth more than the saved hours in a given month.
We use n8n and Make for workflow automation, native platform APIs wherever available, and custom services where scale or reliability demands it. The choice depends on volume, criticality and how much error handling the process needs, not on a preferred tool.
Every automation is built with retry logic, logging, monitoring and alerting, so failures surface in minutes rather than at month end. Critical workflows include a human escalation path and, during rollout, the old manual process stays available until the automation is proven stable.
Yes. Where no off-the-shelf connector exists we build custom integrations against REST APIs, or use webhooks, file-based exchange or database-level integration as appropriate. Our product team handles this in-house rather than treating it as out of scope.
Yes. AI & Automation focuses on customer-facing and revenue-generating automation: AI agents, lead qualification, WhatsApp journeys and sales workflows. Ops Automation focuses on back-office operational work: order flows, inventory sync, reconciliation and reporting. Many clients run both.
A focused workflow can be live in two to three weeks. A broader programme covering inventory, orders, reconciliation and reporting typically runs eight to twelve weeks, delivered in stages so value arrives early rather than at the end.
Usually not. Automation connects the tools you already use rather than replacing them. We only recommend changing a system when it genuinely cannot support the process, and we will say so explicitly rather than bundling a migration into an automation project.
Give your operations team their week back.
Get a free process audit with hours saved, error cost and a ranked build order.